Tidio live chat and AI customer service

There are many upsides to using Tidio, such as their affordable price offers and the number of functions they provide to make your company look even more professional and organized. Their pricing still continues to impress! Their AI enhanced features are real cheap when compared to competitors but never fail to amaze. It may happen that Tidio's integrated chatbot could sometimes provide wrong answers, but considering it's an AI, it's outstanding. As it still does its job and helps us reduce the number of employees needed to provide support to all of our customers. Overall still really handy, and integrated new introduced tech to the AI market seamlessly. I'm grateful to Tidio as, so far, it has helped me so much with all the integrated tips that guide me on how to be a better employee and look even more professional than before.

On the positive side, Tidio is extremely easy to install and set up. The process is quick, intuitive, and requires very little technical knowledge, so you can have the chat working on your website in just a few minutes. Tidio used to be a useful and innovative platform, but it now feels outdated, especially when it comes to artificial intelligence. Compared with newer AI-powered customer service tools, its chatbot capabilities are limited, the automations feel too rigid, and the conversations are not as natural or intelligent as expected. AI technology has advanced very quickly, but Tidio does not seem to have evolved at the same pace. The platform needs a major update to remain competitive and justify its price. To have on control all the conversations we have on our website, it´s very easy to control all the open conversations and clasify them.

I like Tidio because it allows me to track all chats whenever needed and search for anyone I have engaged with. It helps me keep track of the number of active chats and the chats that have been closed, checking on productivity. Tidio provides functionality to assign specific chats to individuals, and if a chat is closed, it can be reopened by someone else, eliminating the need to create multiple tickets. I appreciate that I can respond using the same ticket, which is a fantastic feature. Unlike other platforms like Freshworks, Zoho, or HubSpot, Tidio stands out. Automations ensure customers get a response 24/7 without always needing to be at the chat. Setting it up was 'easy peasy lemon squeezy'. The ability to go back to any chat, keep an eye on interactions, and integrate automation is invaluable. All these features make Tidio great for managing customer inquiries. There is nothing as such that i dont like instead i am pretty happy with everyhting I use Tidio to manage customer inquiries, tracking chats, searching engagements, reassigning chats, and automating responses. It helps maintain productivity and ensures no interaction is left unresolved, offering 24/7 customer response capability.

The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site Pros Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers Cons Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production Reason for choosing Tidio Features, AI chat and scalability to other instances of my business

I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. Pros What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code Cons The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. Reason for switching It was really complicate, and Really expensive, The worst part of N8N was that for a marketing guy like me, that only want to automate some process, It was really complicate beacuse in contrast of Tidio, In N8N you need to know code and more tecnical stuff

My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. Pros Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. Cons Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience.

Tidio, especially its AI agent, is a great help for me as a one-man brand, allowing me to provide exceptional customer support without spending much time on it. It learns from my website and the links I provide. Jure / Moonchild Skunkworx

So far I am very impressed with the Tidio system with Lyro! The full extent of the services can optimize customer service all in one platform and allow AI to automatically answer repetitive questions, and escalate questions when appropriate.

As a small business owner, Tidio has made customer support much easier. Customers get instant responses, and we can manage chats from one place. It has definitely improved our website experience. Great app!