Customer Service & Retention AI

HeiChat

HeiChat is a Shopify AI shopping assistant that answers product questions and hands difficult conversations to a person. Its Shopify app reviews show merchant feedback on setup, responses, and customer support.

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Editorial Score
82/100
Supported Platforms
Shopify
Freshness
Last reviewed Aug 2026 — Due for refresh
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Buying view: HeiChat is a Shopify AI shopping assistant and live-chat tool for answering product, order and policy questions, recommending products and handing difficult cases to a person. Merchants can use store knowledge and policies to guide its responses across the storefront and selected messaging channels.

Capabilities

The assistant uses product information, store knowledge and policy content to handle common shopping and service questions. A store can choose the model and adjust recommendation, inventory and handoff behavior. The useful pre-purchase check is whether the selected plan covers the product count, token use, languages and external channels the team needs.

What problem it addresses

HeiChat is a Shopify AI shopping assistant and live-chat tool for answering product, order and policy questions, recommending products and handing difficult cases to a person. Merchants can use store knowledge and policies to guide its responses across the storefront and selected messaging channels.

How people use it

The assistant uses product information, store knowledge and policy content to handle common shopping and service questions. A store can choose the model and adjust recommendation, inventory and handoff behavior. The useful pre-purchase check is whether the selected plan covers the product count, token use, languages and external channels the team needs.

Shopper product-guidance workflow

This workflow is read from left to right. A shopper asks a product question; HeiChat uses the connected catalog and store knowledge to answer, compare or recommend, then returns product guidance in the storefront conversation.

Shopper product-guidance workflowThis workflow is read from left to right. A shopper asks a product question; HeiChat uses the connected catalog and store knowledge to answer, compare or recommend, then returns product guidance in the storefront conversation.Shopper asks aproduct questionUse catalog andstore knowledgeAnswer, compare orrecommendShopper receivesproduct guidanceShopper product-guidance workflowThis workflow is read from left to right. A shopper asks a product question; HeiChat uses the connected catalog and store knowledge to answer, compare or recommend, then returns product guidance in the storefront conversation.Shopper asks a productquestionUse catalog and storeknowledgeAnswer, compare or recommendShopper receives productguidance
Store-question support workflow

This second workflow is read from left to right and remains separate from product discovery. A shopper asks about an order, shipping, returns or store policy; HeiChat uses connected store information and returns a grounded answer in the same conversation.

Store-question support workflowThis second workflow is read from left to right and remains separate from product discovery. A shopper asks about an order, shipping, returns or store policy; HeiChat uses connected store information and returns a grounded answer in the same conversation.Shopper asks aboutan order or policyUse connected storeinformationReturn a groundedanswerCustomer receivesthe store answerStore-question support workflowThis second workflow is read from left to right and remains separate from product discovery. A shopper asks about an order, shipping, returns or store policy; HeiChat uses connected store information and returns a grounded answer in the same conversation.Shopper asks about an orderor policyUse connected storeinformationReturn a grounded answerCustomer receives the storeanswer

Commercial plans

Estimated from published pricing rules

HeiChat token cost estimator

Uses the Shopify App Store's published plan prices, included token allowances and $1 per additional 200k tokens rule.

Checked Aug 29, 2026
10,000,000 tokens

Enter the estimated number of tokens consumed by AI conversations in one month.

10,000,000 tokens included; extra usage is estimated at $1.00 per 200,000 tokens.

Token consumption varies by model and conversation. This is a monthly estimate only and does not predict replies, taxes, app-store billing differences or non-public terms.

HeiChat publishes four Shopify plans. Paid plans include a three-day trial and combine product, knowledge-base, token and AI-reply allowances; additional tokens are an overage, not a separate plan. Charges are in USD every 30 days.

HeiChat public commercial reference

Product or sales surfaceScopePublic price and status
Free

Small-store entry with 100 products and 800,000 included tokens.

Included plan entitlements
  • 100 products
  • 20 knowledge bases
  • 800,000 included tokens
  • Customizable chat widgets
  • Model switching
  • Mobile app
Optional add-ons
  • Additional tokens at the published unit price
Free to install$1 per additional 200,000 tokens
Pro

Entry paid plan for a larger catalog and 250 AI replies.

Included plan entitlements
  • 500 products
  • 100 knowledge bases
  • 10 million tokens per month
  • 250 AI replies
$29.90 every 30 days3-day free trial
Pro Plus

Omnichannel and service plan with larger product, knowledge and reply allowances.

Included plan entitlements
  • 3,000 products
  • 1,000 knowledge bases
  • 50 million tokens
  • 1,250 AI replies
  • Live chat, WhatsApp and Messenger
  • Marketing, ticket management and Cloudflare capabilities listed for the plan
$69.90 every 30 days3-day free trial
Pro Max

Highest public plan for large catalogs and AI-reply volume.

Included plan entitlements
  • All Pro Plus features
  • 20,000 products
  • 3,000 knowledge bases
  • 400 million tokens
  • 10,000 AI replies
  • Use your own OpenAI API key
$299 every 30 days3-day free trial

Comparable tools: price and workflow

ToolWorkflow differenceOfficial public price reference
Manifest AI

A storefront needs a focused conversational shopping assistant for product questions and discovery. Check Shopify data scope, knowledge grounding, handoff, customer-visible accuracy, and whether the assistant fits the selling journey.

Free to test: Free
Neuralens AI

A storefront needs a focused conversational shopping assistant for product questions and discovery. Check Shopify data scope, knowledge grounding, handoff, customer-visible accuracy, and whether the assistant fits the selling journey.

Free: $0/monthStarter: $129/monthGrowth: $249/month
VanChat

A storefront needs a focused conversational shopping assistant for product questions and discovery. Check Shopify data scope, knowledge grounding, handoff, customer-visible accuracy, and whether the assistant fits the selling journey.

Free: Free to installMultiple published volume tiers; see official pricing.Multiple published volume tiers; see official pricing.
Rep AI

A storefront needs a focused conversational shopping assistant for product questions and discovery. Check Shopify data scope, knowledge grounding, handoff, customer-visible accuracy, and whether the assistant fits the selling journey.

Pay-as-you-Grow: $0 (100 free visitors/month)Starter: $99/monthBasic: $199/month
ChatBot.com

A storefront needs a focused conversational shopping assistant for product questions and discovery. Check Shopify data scope, knowledge grounding, handoff, customer-visible accuracy, and whether the assistant fits the selling journey.

Starting plan: From $19/user/month

Frequently asked questions

What should be ready before HeiChat is turned on?

Product data, store policies and the answers to common customer questions should be current before the assistant is shown to shoppers. The store should also identify which cases must go to a human.

Can HeiChat be used for both sales and service?

Its documented scope includes product guidance, order and policy questions, tickets and human handoff. The actual result still depends on the connected store data, approved knowledge and the handoff rules the merchant configures.

How are HeiChat plans charged?

The Shopify listing shows a free tier, additional 200K tokens for $1, Pro at $29.90 per month and Pro Plus at $69.90 per month. Actual token consumption should be compared with the store's typical conversation length.

Sources

User reviews

78 reviewsChecked Sep 9, 2026

Exact HeiChat AI Chatbot & Live Chat Shopify app listing; reviews cover this app listing, not every vendor surface.

Mac Fab PerformanceUnited States

Has saved me countless hours of phone calls and emails asking redundant technical questions that are listed on our website. The best AI Chatbot we tested. Have been using it for months now and are very happy. Easy to set up, support was easy to work with to make a couple changes that better fit our business model. Retains all of the information very well and references the data you share first, versus whatever it can find online.

RosyFlowerWallUnited Kingdom

HeiChat has been a tremendous help to us. We saw immediate results after installing the app on our online store: it automatically responds to customers, handles product inquiries, and recovers sales opportunities that might otherwise have been lost. It is easy to set up, feature-rich, and powerful, with highly responsive customer support—making it an indispensable tool for us. It is the best in its class, and I highly recommend it.

iShop El SalvadorEl Salvador

This app has been incredibly valuable for our team. HeiChat allows us to scale customer support efficiently while delivering fast and accurate answers to our customers. The integration with Shopify is smooth, and the setup process was straightforward. We highly recommend it to any e-commerce business looking to improve customer service.

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Original pageheichat.net

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