Customer Service & Retention AI

HeiChat: Shopify AI customer support

HeiChat is a Shopify AI shopping assistant that answers product questions and hands difficult conversations to a person. Its Shopify app reviews show merchant feedback on setup, responses, and customer support.

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Uses: 0
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Editorial Score: 82/100

Supported Platforms: Shopify
Freshness: Updated Oct 12, 2026

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Buying view: HeiChat is a Shopify AI shopping assistant and live-chat tool for answering product, order and policy questions, recommending products and handing difficult cases to a person. Merchants can use store knowledge and policies to guide its responses across the storefront and selected messaging channels.

HeiChat features and workflows

The assistant uses product information, store knowledge and policy content to handle common shopping and service questions. A store can choose the model and adjust recommendation, inventory and handoff behavior. The useful pre-purchase check is whether the selected plan covers the product count, token use, languages and external channels the team needs.

HeiChat use cases

HeiChat is a Shopify AI shopping assistant and live-chat tool for answering product, order and policy questions, recommending products and handing difficult cases to a person. Merchants can use store knowledge and policies to guide its responses across the storefront and selected messaging channels.

How HeiChat works

Shopper product-guidance workflow

This workflow is read from left to right. A shopper asks a product question; HeiChat uses the connected catalog and store knowledge to answer, compare or recommend, then returns product guidance in the storefront conversation.

Store-question support workflow

This second workflow is read from left to right and remains separate from product discovery. A shopper asks about an order, shipping, returns or store policy; HeiChat uses connected store information and returns a grounded answer in the same conversation.

HeiChat plans and token costs

View official pricing details

Estimated from published pricing rules

HeiChat token cost estimator

Uses the Shopify App Store's published plan prices, included token allowances and $1 per additional 200k tokens rule.

Expected tokens per month10,000,000 tokens

Enter the estimated number of tokens consumed by AI conversations in one month.

10,000,000 tokens included; extra usage is estimated at $1.00 per 200,000 tokens.

Token consumption varies by model and conversation. This is a monthly estimate only and does not predict replies, taxes, app-store billing differences or non-public terms.

HeiChat publishes four Shopify plans. Paid plans include a three-day trial and combine product, knowledge-base, token and AI-reply allowances; additional tokens are an overage, not a separate plan. Charges are in USD every 30 days.

HeiChat public commercial reference

Product or sales surface	Scope	Public price and status
Free	Small-store entry with 100 products and 800,000 included tokens. Included plan entitlements 100 products 20 knowledge bases 800,000 included tokens Customizable chat widgets Model switching Mobile app Optional add-ons Additional tokens at the published unit price	Free to install$1 per additional 200,000 tokens
Pro	Entry paid plan for a larger catalog and 250 AI replies. Included plan entitlements 500 products 100 knowledge bases 10 million tokens per month 250 AI replies	$29.90 every 30 days3-day free trial
Pro Plus	Omnichannel and service plan with larger product, knowledge and reply allowances. Included plan entitlements 3,000 products 1,000 knowledge bases 50 million tokens 1,250 AI replies Live chat, WhatsApp and Messenger Marketing, ticket management and Cloudflare capabilities listed for the plan	$69.90 every 30 days3-day free trial
Pro Max	Highest public plan for large catalogs and AI-reply volume. Included plan entitlements All Pro Plus features 20,000 products 3,000 knowledge bases 400 million tokens 10,000 AI replies Use your own OpenAI API key	$299 every 30 days3-day free trial

HeiChat alternatives compared

Product	Product scope	Best-fit scenarios and implementation responsibilities	Pricing and billing
HeiChatCurrent product	HeiChat is a Shopify AI shopping assistant that answers product questions and hands difficult conversations to a person.	Best fitConsider HeiChat for storefront product and policy answers with human handoff. Compare Manifest AI for conversational product discovery and recommendations on Shopify and Neuralens AI for an onsite assistant with catalog enrichment and selected search tools. ImplementationYour team would connect store knowledge, choose a model, configure reply settings and prepare handoff.	See the pricing calculator above
Manifest AI	Manifest AI is a Shopify shopping-assistant platform for guiding product discovery, answering store questions and supporting product recommendations.	Best fitConsider Manifest AI for conversational product discovery and recommendations on Shopify when comparing it with HeiChat. ImplementationWith Manifest AI, your team would connect the catalog and store knowledge, configure prompts and review product guidance. Official product and workflow ↗	A comparable current amount has not been confirmed for this purchase scope; use the official pricing source to check the plan, billing unit and additional charges. Official commercial information ↗
Neuralens AI	Neuralens AI adds an onsite sales and support assistant to an ecommerce store, with product recommendations, catalog enrichment and selected search capabilities.	Best fitConsider Neuralens AI for an onsite assistant with catalog enrichment and selected search tools when comparing it with HeiChat. ImplementationWith Neuralens AI, your team would prepare catalog attributes and policies, configure the assistant and check the product information shown by the assistant. Official product and workflow ↗	A comparable current amount has not been confirmed for this purchase scope; use the official pricing source to check the plan, billing unit and additional charges. Official commercial information ↗
VanChat	VanChat is a Shopify AI shopping assistant and live-chat tool for answering store questions, recommending products, tracking orders, collecting leads and handing difficult conversations to a person.	Best fitConsider VanChat for Shopify shopping conversations with recommendations and supported order tasks when comparing it with HeiChat. ImplementationWith VanChat, your team would sync products and policies, configure permitted tasks and route difficult chats to staff. Official product and workflow ↗	A comparable current amount has not been confirmed for this purchase scope; use the official pricing source to check the plan, billing unit and additional charges. Official commercial information ↗
Rep AI	Rep AI is an ecommerce AI shopping assistant and support suite that guides shoppers, resolves service requests, and hands exceptions to human agents across connected channels.	Best fitConsider Rep AI for proactive shopping conversations triggered by storefront behavior when comparing it with HeiChat. ImplementationWith Rep AI, your team would connect the catalog, set engagement rules and review recommendations and service handoffs. Official product and workflow ↗	Confirm current billing terms before buying. Pay-as-you-Grow: $0 (100 free visitors/month) Starter: $99/month Basic: $199/month
ChatBot.com	ChatBot.com is a visual chatbot platform combining configured conversation flows, AI answers and a LiveChat handoff.	Best fitConsider ChatBot.com for visual chatbot flows with AI answers and a LiveChat handoff when comparing it with HeiChat. ImplementationWith ChatBot.com, the team would build and test conversation flows, use approved content for training and configure handoff to human agents. Official product and workflow ↗	Confirm current billing terms before buying. Essential: $19/user/month paid annually, or $25/user/month paid monthly; includes 10 AI resolutions/month. Extra AI resolutions: $0.99 each, or $49.50 per automatically refilled 50-pack. Official pricing ↗

HeiChat third-party integrations

KlaviyoHeiChat → Klaviyo

Automatically send leads collected by HeiChat to Klaviyo Profiles for follow-up workflows and segmentation. This requires HeiChat Pro Plus or above and a Klaviyo private key with profile permissions. Configure the follow-up flows separately in Klaviyo.

Official connection guide

HeiChat FAQs

HeiChat FAQs address “What should be ready before HeiChat is turned on?” and “Can HeiChat be used for both sales and service?”

What should be ready before HeiChat is turned on?

Product data, store policies and the answers to common customer questions should be current before the assistant is shown to shoppers. The store should also identify which cases must go to a human.

Can HeiChat be used for both sales and service?

Its documented scope includes product guidance, order and policy questions, tickets and human handoff. The actual result still depends on the connected store data, approved knowledge and the handoff rules the merchant configures.

How are HeiChat plans charged?

The Shopify listing shows a free tier, additional 200K tokens for $1, Pro at $29.90 per month and Pro Plus at $69.90 per month. Actual token consumption should be compared with the store's typical conversation length.

Sources

The sources for HeiChat include apps.shopify.com, docs.heichat.net, heichat.net; the linked documents are references for checking product, purchase or review information, with applicability still to be verified.

User reviews

The HeiChat review section groups source links and available feedback from Shopify App Store, WordPress.org, OMR Reviews; each source’s product-profile scope is stated separately.

78 reviewsChecked Sep 9, 2026

Exact HeiChat AI Chatbot & Live Chat Shopify app listing; reviews cover this app listing, not every vendor surface.

Mac Fab PerformanceUnited StatesJul 27, 2026

Has saved me countless hours of phone calls and emails asking redundant technical questions that are listed on our website. The best AI Chatbot we tested. Have been using it for months now and are very happy. Easy to set up, support was easy to work with to make a couple changes that better fit our business model. Retains all of the information very well and references the data you share first, versus whatever it can find online.

RosyFlowerWallUnited KingdomJun 17, 2026

HeiChat has been a tremendous help to us. We saw immediate results after installing the app on our online store: it automatically responds to customers, handles product inquiries, and recovers sales opportunities that might otherwise have been lost. It is easy to set up, feature-rich, and powerful, with highly responsive customer support—making it an indispensable tool for us. It is the best in its class, and I highly recommend it.

iShop El SalvadorEl SalvadorJun 16, 2026

This app has been incredibly valuable for our team. HeiChat allows us to scale customer support efficiently while delivering fast and accurate answers to our customers. The integration with Shopify is smooth, and the setup process was straightforward. We highly recommend it to any e-commerce business looking to improve customer service.

More reviews on Shopify App Store

Developer / providerHeiChat

Original pageheichat.net