Chatty：Shopify AI 聊天与人工客服
Chatty 是面向 Shopify 店铺的 AI 导购与客服平台。它让顾客在聊天中获得商品选购帮助，也让店铺团队在一个地方处理常见咨询和客户请求。商家连接店铺知识和 Shopify 数据后，可用 Chatty 在售前处理商品推荐与尺码咨询，在购买后处理订单追踪和售后请求，并通过主动消息触达顾客；需要人工时，会话可转交团队处理。
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参考来源
Chatty 的资料来源包括 apps.shopify.com、chatty.net、help.chatty.net；这些链接用于核对产品、采购或评价信息，具体适用范围仍需审查。
用户评论
Chatty 评论区汇集 Shopify App Store 的来源链接与已收录反馈，各来源所对应的产品范围分别注明。
该评论数与评论正文仅对应 Shopify App Store 上核验的当前产品集合，不代表供应商的其他产品。
This app does everything I need it to and more. The only reason I don't give it the 5 is because it was hard for me to learn it. Thankfully their customer support is fantastic. The customer service rep, Mirra, was definitely 5 star help! I'm still learning the app but I know I'll master it soon with their help.
We run a multi-market Shopify Plus store selling across all European countries, and Chatty has quickly become one of the most valuable tools in our stack. The AI agent handles the bulk of routine questions accurately, the unified inbox keeps everything in one place, and the multi-language support means our customers get answered properly in their own language. But what has truly blown us away is the support team. They're fast — often replying within minutes, at almost any hour — genuinely knowledgeable, and endlessly patient. They don't just point us at help articles; they go into the settings and configure things for us exactly the way we need, working through complex multi-domain and translation issues with us, and even set up SKU-based and metafield-based training for our catalogue before we'd paid them a penny. Special mention has to go to Hazel and Andy, who always go well above and beyond — following up overnight, chasing fixes with their dev team, and keeping us updated at every step. But the whole team deserves credit: thank you also to Phoebe, Nolan and Linda, every one of them professional, warm and genuinely helpful - and Ivy does a great job too! If you're weighing up chatbot apps for a Shopify store — especially a multi-market multi-lingual one — Chatty is a brilliant choice, and the human team behind it is the reason we're staying. Highly recommended.
Jade was excellent with helping create and deploy the app on my website. I really like the options available to customize the chat box to the company website. I also like the ability to create and customize FAQ page. The communication with the agent was fast and friendly. I would use for assistance again. Thank You.