Chatty: Shopify AI chat and live support
Chatty is an AI sales and customer service platform for Shopify stores. It helps shoppers get product guidance in chat while giving store teams one place to handle routine questions and customer requests. Merchants connect store knowledge and Shopify data, then use Chatty for product recommendations and sizing questions before purchase, order tracking and after-sales requests after purchase, proactive messages, and human support when a conversation needs a person.
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Sources
The sources for Chatty include apps.shopify.com, chatty.net, help.chatty.net; the linked documents are references for checking product, purchase or review information, with applicability still to be verified.
User reviews
The Chatty review section groups source links and available feedback from Shopify App Store; each source’s product-profile scope is stated separately.
Shopify App Store listing: Chatty AI Chatbot & Live Chat. These reviews cover this app listing, not every product surface from the vendor.
This app does everything I need it to and more. The only reason I don't give it the 5 is because it was hard for me to learn it. Thankfully their customer support is fantastic. The customer service rep, Mirra, was definitely 5 star help! I'm still learning the app but I know I'll master it soon with their help.
We run a multi-market Shopify Plus store selling across all European countries, and Chatty has quickly become one of the most valuable tools in our stack. The AI agent handles the bulk of routine questions accurately, the unified inbox keeps everything in one place, and the multi-language support means our customers get answered properly in their own language. But what has truly blown us away is the support team. They're fast — often replying within minutes, at almost any hour — genuinely knowledgeable, and endlessly patient. They don't just point us at help articles; they go into the settings and configure things for us exactly the way we need, working through complex multi-domain and translation issues with us, and even set up SKU-based and metafield-based training for our catalogue before we'd paid them a penny. Special mention has to go to Hazel and Andy, who always go well above and beyond — following up overnight, chasing fixes with their dev team, and keeping us updated at every step. But the whole team deserves credit: thank you also to Phoebe, Nolan and Linda, every one of them professional, warm and genuinely helpful - and Ivy does a great job too! If you're weighing up chatbot apps for a Shopify store — especially a multi-market multi-lingual one — Chatty is a brilliant choice, and the human team behind it is the reason we're staying. Highly recommended.
Jade was excellent with helping create and deploy the app on my website. I really like the options available to customize the chat box to the company website. I also like the ability to create and customize FAQ page. The communication with the agent was fast and friendly. I would use for assistance again. Thank You.