SmartBot: Shopify AI customer support
SmartBot is a Shopify AI sales and support chatbot for merchants that need to answer questions and recommend products from catalog, order, page, and policy context while retaining a human handoff. The bot synchronizes supported Shopify knowledge, answers product and support questions, and recommends catalog items during a conversation. Merchants configure the knowledge sources and keep a WhatsApp handoff for conversations that need a person.
SmartBot is a Shopify AI sales and support chatbot for merchants that need to answer questions and recommend products from catalog, order, page, and policy context while retaining a human handoff. The bot synchronizes supported Shopify knowledge, answers product and support questions, and recommends catalog items during a conversation. Merchants configure the knowledge sources and keep a WhatsApp handoff for conversations that need a person.
SmartBot is a Shopify AI sales and support chatbot for merchants that need to answer questions and recommend products from catalog, order, page, and policy context while retaining a human handoff.
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- Uses
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- Editorial Score
- 81/100
- Supported Platforms
- Shopify · Web · WhatsApp
- Freshness
- Updated Oct 12, 2026
Buying view: SmartBot is aimed at Shopify stores that want product and support chat trained on store content, with a low-cost way to test catalog answers and recommendations. Its free AI-chat allowance is a lifetime total rather than a monthly allowance, and catalog size, policy learning, handoff, follow-up, and automation expand by plan.
SmartBot features and workflows
SmartBot uses connected Shopify information and merchant-maintained knowledge for product questions, recommendations and customer support. Store content supplies a common basis for its replies, while merchants configure human handoff and available follow-up functions separately.
SmartBot use cases
Shopify stores with large catalogs need scalable product and support answers, recommendations, handoff, and follow-up grounded in store content they maintain.
How SmartBot works
Shoppers ask about products or store policies in the configured chat. SmartBot uses the connected catalog and maintained knowledge to answer or recommend items, with configured WhatsApp handoff available when a person needs to take over.
SmartBot uses synchronized Shopify information to answer product, delivery and order questions and recommend relevant products. The merchant adds missing information, such as special promotions or policies, to the knowledge base. After conversations, the merchant reviews chat logs and adds missing knowledge or updates outdated knowledge for later answers.
The knowledge update is a merchant action, not an automatic rewrite of store policies. Answering an order question does not itself change the order. WhatsApp live-agent handoff has its own supported scope and is not shown as a mandatory endpoint for every website conversation.
What each module does and its role
The SmartBot module descriptions explain the roles of Shopify knowledge sync, Product and support answers, Product recommendations, and Knowledge and handoff controls.
Shopify knowledge sync
SmartBot uses the connected Shopify catalog and supported store content to answer store questions. The merchant maintains policies and custom knowledge so product recommendations and support replies use the intended information.
Product and support answers
Answers product and support questions with context-aware store information. The bot grounds each response in the Shopify information available to it instead of answering from a generic prompt alone.
Product recommendations
Conversational product recommendations can guide discovery and related purchases. The conversation narrows the catalog to relevant items and gives the shopper an additional product to consider.
Knowledge and handoff controls
Merchants add FAQ, policy, and custom store knowledge that the bot may use when answering. A configured WhatsApp handoff moves conversations needing a person out of the automated path.
Sales follow-up
Smart AI follow-up continues eligible sales conversations, while AI email replies help handle email enquiries. Merchants also use product highlights and sales popups to surface selling information; each function needs its own settings rather than running after every chat.
Large-catalog automation
AI chatflow automation lets merchants configure more detailed conversation handling for larger catalogs. Catalog matching helps find relevant products; headless storefront support and custom API work require the applicable setup rather than following automatically from installing the Shopify app.
SmartBot pricing and plans
Estimated from published pricing rules
SmartBot subscription budget
Independent EcomAgentTools budget matching based on public subscription prices; not a vendor calculator.
Select the highest eligible plan within this budget. Usage needs are not assessed.
One SmartBot Shopify app subscription. Product-catalog limits are shown with each plan; the Free plan's 300 AI chats are a lifetime allowance.
USD. Shopify describes monthly recurring and usage charges as billed every 30 days; annual subscriptions use the listed yearly amounts. Shopify platform fees, taxes and other services are excluded. No undisclosed higher-plan chat allowance or feature inheritance is assumed.
View official pricing detailsOne SmartBot Shopify app subscription. Product-catalog limits are shown with each plan; the Free plan's 300 AI chats are a lifetime allowance.
SmartBot plan entitlements
One SmartBot Shopify app subscription. Product-catalog limits are shown with each plan; the Free plan's 300 AI chats are a lifetime allowance.
| Plan / add-on | Allowances and feature entitlements |
|---|---|
| Free | Up to 50 products. Included plan entitlements
|
| Starter | Up to 500 products. Included plan entitlements
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| Growth | Up to 3,000 products. Included plan entitlements
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| Pro | Up to 20,000 products. Included plan entitlements
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SmartBot alternatives compared
| Product | Product scope | Best-fit scenarios and implementation responsibilities | Pricing and billing |
|---|---|---|---|
| SmartBotCurrent product | SmartBot is a Shopify AI sales and support chatbot for merchants that need AI to answer questions and recommend products using catalog, order, page, and policy context while retaining the option of a human handoff. | Best fitConsider SmartBot for Shopify chatbot answers using product, order, page and policy context. Compare MooseDesk for AI chat and human support in a Shopify support workspace and Chatty for product advice and routine support through a Shopify AI chat experience. ImplementationYour team would sync the store, add missing knowledge and configure handoff and follow-up. | |
| MooseDesk | MooseDesk combines AI chat, live chat and a support workspace for Shopify stores. | Best fitConsider MooseDesk for AI chat and human support in a Shopify support workspace when comparing it with SmartBot. ImplementationWith MooseDesk, your team would connect the store, prepare chatbot knowledge and organize the support inbox. Official product and workflow ↗ | Confirm current billing terms before buying. Free: $0/month; Starter: $19/month; Growth: $49/month with 300 tickets/month; Business: $249/month with 2,000 tickets/month. Catalog capacity, team access and support features vary by plan; select a plan that fits the required workspace scope. Official pricing ↗ |
| Chatty | Chatty is an AI sales and customer service platform for Shopify stores. It helps shoppers get product guidance in chat while giving store teams one place to handle routine questions and customer requests. | Best fitConsider Chatty for product advice and routine support through a Shopify AI chat experience when comparing it with SmartBot. ImplementationWith Chatty, your team would sync product knowledge, configure recommendations and organize human follow-up. Official product and workflow ↗ | Confirm current billing terms before buying. Basic: $19.99/month or $203.88/year, with 100 AI conversations/month; Pro: $68.99/month or $707.88/year, with 500 AI conversations/month. Paid plans charge $0.40 per additional AI conversation; Free and higher-volume plans have different allowances. Official pricing ↗ |
| Shopify Inbox | Shopify Inbox is Shopify's customer-chat workspace for merchants that need to manage storefront conversations with customer, cart, and order context while helping shoppers complete purchases. | Best fitConsider Shopify Inbox for Shopify storefront conversations with customer, cart and order context when comparing it with SmartBot. ImplementationWith Shopify Inbox, your team would enable storefront chat, prepare answers and arrange staff follow-up. Official product and workflow ↗ | Confirm current billing terms before buying. Shopify Inbox: Included with eligible Shopify store plans Native chat workspace available to eligible Shopify stores. Official pricing ↗ |
| Tidio (Lyro AI) | Tidio is live chat and AI customer service software for ecommerce teams. It helps stores answer shopping questions, handle support requests, and pass conversations to a person when needed. | Best fitConsider Tidio (Lyro AI) for Lyro AI answers alongside live chat and rule-based Flows when comparing it with SmartBot. ImplementationWith Tidio (Lyro AI), the team would prepare knowledge for Lyro, build Flows and assign staff to take over live chats. Official product and workflow ↗ | Confirm current billing terms before buying. Free: 50 billable conversations/month and a one-time 50-conversation Lyro allowance per account. Recurring Lyro capacity requires a paid quota. Human conversations and Flows have their own limits. Official pricing ↗ |
| Gorgias | Gorgias is an ecommerce customer-service platform that combines a shared Helpdesk with an AI Agent for routine support and shopping conversations. | Best fitConsider Gorgias for an ecommerce helpdesk with live order context and an AI Agent when comparing it with SmartBot. ImplementationWith Gorgias, your team would connect store records, authorize order actions and configure ticket routing. Official product and workflow ↗ | Confirm current billing terms before buying. Helpdesk subscription scales with monthly ticket volume, not agent seats. AI Agent is billed for resolved conversations; Voice and SMS add-ons are charged separately. Official pricing ↗ |
SmartBot third-party integrations
Use the documented connector to exchange supported data or trigger the supported workflow with Shopify.
SmartBot Shopify listingSmartBot FAQs
SmartBot FAQs address “What is SmartBot?” and “How much does SmartBot cost?”.
What is SmartBot?
SmartBot is a Shopify AI chatbot for product questions and storefront support.
How much does SmartBot cost?
the Shopify listing publishes the current free and paid app plans. Confirm taxes, usage charges and current contract terms on the linked official pricing source before purchase.
Which tools integrate natively with SmartBot?
The verified first-party directory lists Shopify. Each connector supports a defined data path, so check its guide before assuming every object or action is available.
Who is SmartBot best for?
SmartBot is best suited to Shopify stores that want a quick storefront chatbot setup. The practical fit still depends on data volume, team skills and the systems already in use.
What are the main SmartBot alternatives?
This page compares MooseDesk, Chatty, Shopify Inbox, Tidio (Lyro AI), Gorgias. Compare their complete plan prices, workflow scope, native connections and data ownership against the same operating scenario.
Does SmartBot answering an order question mean it can change the order?
Order information can help SmartBot answer a shopper, but reading that information does not establish permission or functionality to edit the order. A store considering cancellations, refunds, or address changes needs to confirm that the specific action is supported and configured. A storefront answer alone is not an order update.
Sources
The sources for SmartBot include apps.shopify.com, bestchat.com, moosedesk.com, www.bestchat.com; the linked documents are references for checking product, purchase or review information, with applicability still to be verified.
User reviews
The SmartBot review section groups source links and available feedback from Shopify App Store; each source’s product-profile scope is stated separately.
455 reviewsChecked Sep 20, 2026
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