Shopify Inbox 在线聊天
Shopify Inbox 是面向 Shopify 商家的客户聊天工作台，帮助商家结合客户、购物车和订单上下文处理店铺对话，并支持顾客完成购买。客服人员可查看可用的客户、购物车和订单上下文，分享商品、通过邮件继续对话，并使用 Shopify Magic 准备回复。符合早期访问资格的商家还可让可选 Inbox agent 依据商品目录、政策、知识库、文件与已发布店铺内容回答。
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以下来源支持本页对 Shopify Inbox 功能、工作流程与商业条件的说明。
Shopify Inbox 用户评价
Shopify Inbox 的用户评价按来源展示；评价内容反映各位评价者自身的使用经历。
该评论数与评论正文仅对应 Shopify App Store 上核验的当前产品集合，不代表供应商的其他产品。
Shopify Inbox should be connected to the major sales channels of Email, SMS, WhatsApp. This app isn't designed correctly because it should be integrated with the channels that Shopify Messaging is using. Ideally when you send a promotion, you can just allow customers to message you back and convert them directly in chat. The PMs here should look at how ManyChat works and build a more streamlined integration between Shopify Messaging and Inbox. This should also integrate with other sales channels like FB Messenger or IG DMs. There should be automation features where you can send leads to the cart directly from a DM.
If the customer sent a message without leaving an email or a phone number, we cannot follow up with the customer once he/she went offline. For this reason alone, I stopped using inbox. The problem above is solved on 26 Aug 2026. We are back on shopify inbox again. Just one thing, when the customer went offline, and received an email to view the converstaion, if the customer is using another device and click on view the converstation, he/she will not be able to see any previous messages. Not a big issue.
Have been using Shopify Inbox for years with no issues. The latest update is completely unusable. No way to customise the look of it properly, no back buttons for customers to return to, the design makes no sense and there is too much information to fill in, in order to start the chat. Customer contact has dropped close to zero after this update defeating the whole point of having the website chat. Please provide an option to revert back to the old version.