Botpress: AI agent building and deployment
Botpress is an AI-agent and customer-service platform for product and support teams that need to build, deploy, and supervise assistants grounded in company knowledge without assembling every orchestration layer themselves. Teams can build an agent themselves in Viber or Studio, commission a managed build, ground it in approved knowledge and structured tables, deploy it to supported channels, and keep a human escalation path in Botpress Desk or a connected helpdesk.
Botpress is an AI-agent and customer-service platform for product and support teams that need to build, deploy, and supervise assistants grounded in company knowledge without assembling every orchestration layer themselves. Teams can build an agent themselves in Viber or Studio, commission a managed build, ground it in approved knowledge and structured tables, deploy it to supported channels, and keep a human escalation path in Botpress Desk or a connected helpdesk.
Botpress is an AI-agent and customer-service platform for product and support teams that need to build, deploy, and supervise assistants grounded in company knowledge without assembling every orchestration layer themselves.
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- Editorial Score
- 73/100
- Supported Platforms
- Web · API · WhatsApp · Messenger · Slack · Custom integrations
- Freshness
- Updated Oct 12, 2026
Buying view: Botpress fits a team that wants to build its own support or shopping agent and can own the data connections, actions, tests, and live handoff. It is an agent-building platform rather than a preconfigured ecommerce help desk, and human handoff begins on the Plus plan.
Botpress features and workflows
Botpress helps teams build customer-facing agents with maintained knowledge, configured business actions and human support. Builders use Viber or Studio to define behavior, test a working version and publish it to enabled channels. Desk handles the team’s conversation work, while knowledge, tables and tools provide the information and permitted actions used by each agent.
Choose how to build the agent
Botpress supports natural-language building in Viber and explicit visual workflows in Studio. The resulting agent needs knowledge, permitted actions and a published channel before customers use it.
Botpress Viber
Describe the agent’s job and refine its behavior through instructions. Preview runs the working version, while customers use the separately published version.
Publish and share an agent ↗Botpress Studio
Build explicit steps around knowledge, tools and conversation handling. The builder controls fixed rules and grants the actions an agent may use.
Botpress platform capabilities ↗Built by Botpress is a managed delivery service. It changes who builds and maintains the agent, rather than adding a mandatory step to every conversation.
Prepare knowledge, actions and human support
These capabilities are configured for the agent’s particular job. Available tools are choices for handling a request, not actions that all run on every message.
Knowledge Bases
Add approved website or file content for the agent to consult. Keep the material current and inspect whether answers use the intended source.
Agent knowledge ↗Tables and tools
Tables hold structured records that configured steps can query or update. External tools need their own connection and permissions before an agent can act on a business system.
Botpress platform capabilities ↗Botpress Desk
Desk gives the support team a workspace for conversations requiring a person. Teams configure routing and assignment, then use the available analytics to inspect workload and handling.
Botpress platform capabilities ↗Channels and Help Center
Publish the agent to an enabled channel such as Webchat, and use Help Center for customer self-service content. Channel configuration, branding and access controls remain part of deployment.
Publish and share an agent ↗Build, publish and maintain an agent
The team configures and tests a working version, then publishes it to enabled channels. Later edits stay in the working version until the team publishes again; this delivery process is separate from one customer conversation.
- Define the agent’s job
Specify the intended questions and behavior. Keep business permissions separate from instructions about tone.
- Add knowledge and permitted tools
Supply reference content and connect the required tools. Grant only the actions needed for this agent’s job.
- Test the working version
Use Preview to inspect answers and behavior. Correct the configuration when a representative question exposes a gap.
- Enable a channel and publish
Review the channel and change summary, then publish. Share the hosted Webchat or add its supplied embed snippet to the site.
- Improve and republish
Inspect conversations and update knowledge or behavior. Publish again when the live channels should receive the changes.
Build a store-policy assistant
A support team wants website visitors to find answers about delivery and returns. The assistant consults approved store documents and offers the configured support contact when the request falls outside that scope.
Preparation
Prepare current policy pages or files, example questions, an approved support contact and access to the website embed location. This example does not connect private order lookup or refund tools.
Build and test
Define the support scope
Describe the delivery and returns questions the agent should answer. Specify that the agent should respond to an unsupported request with the support contact rather than inventing a policy or claiming that a refund has been completed.
Connect the policy knowledge
Add the approved website pages or files as knowledge. Ask representative questions and check that the answers agree with the current documents.
Test boundaries in Preview
Test an ordinary policy question, missing information and a request to refund an order. Revise instructions when the reply goes beyond the supplied knowledge or implies an action that was not connected.
Publish and check the website entry
Enable Webchat, review the changes and publish. The website maintainer uses the supplied embed snippet, then checks the published answer and support contact; future corrections require republishing.
Illustrative run
For example, a shopper asks whether opened goods can be returned. The agent answers from the supplied policy. If the shopper asks it to issue a refund, it provides the configured support contact; showing that contact does not transfer the conversation into Desk.
Result and responsibility
The team gets a published policy assistant with a bounded contact route. Operations maintains the source documents and checks conversations; private order access or automatic handoff would require additional configuration.
Botpress pricing and purchase terms
View official pricing detailsBotpress prices depend on conversation volume, recurring conversation packs and AI usage. Its official page already has a volume configurator. The current plans below are reference configurations, not a fixed all-in budget recommendation; the old message-based plans no longer describe this offer.
Botpress current plans and usage charges
| Product or sales surface | Scope | Public price and status |
|---|---|---|
| Free | Hard-capped exploration plan; no paid top-ups. Included plan entitlements
| $0 |
| Plus | Reference configuration: 250 conversations/month under annual billing; usage charges can increase the bill. Included plan entitlements
| $150/month equivalent, billed annually |
| Team | Reference configuration: 1,500 conversations/month under annual billing; usage charges can increase the bill. Included plan entitlements
| $750/month equivalent, billed annually |
| Enterprise | Custom conversation volume and purchasing agreement. Included plan entitlements
| Custom quote |
| Managed agent service | Agents built and maintained by Botpress experts; service scope agreed separately with sales. Included plan entitlements
| Contact sales |
| Conversation packs and AI credit top-ups | Paid-plan auto-recharge triggers when usage reaches 95% of the relevant quota; conversation recharge cannot be disabled. Included plan entitlements
| Plus: $65/100 conversations; Team: $50/100; AI credit grants: $10 |
| Storage add-on | Optional extra capacity for Plus and Team; unavailable on Free. Included plan entitlements
| $40/month |
Botpress alternatives compared
Botpress, Zowie, Zendesk AI agents, Fin, and Dify are compared by product scope, suitable tasks, implementation responsibilities and billing.
| Product | Product scope | Best-fit scenarios and implementation responsibilities | Pricing and billing |
|---|---|---|---|
| BotpressCurrent product | Currently positioned as an AI-native customer support platform that uses company knowledge to handle customer conversations, process refunds and account updates, run multi-step support workflows, and hand conversations off to humans. | Best fitBest fit: Your support team needs conversations, knowledge, business actions, and human takeover to work together—not just a general LLM workflow. It is more ready-made for support than Dify, while retaining more Agent-building capabilities than Fin, Zowie, or Zendesk. ImplementationImplementation: Connect channels and add knowledge sources, connect business accounts, define permitted actions, specify when to hand off to a human and how failures are handled, and continuously review knowledge and conversation quality. | |
| Zowie | An ecommerce/customer support AI Agent offering chat, email, voice, and ecommerce modules for Shopify, WooCommerce, Magento, BigCommerce, and other platforms. | Best fitBest fit: You want ready-made ecommerce modules for order status, tracking, cancellations, address updates, refund status, and similar tasks instead of building from general tool calls. ImplementationImplementation: First connect the relevant ecommerce integration, then configure modules, knowledge, persona/process, and handoffs. Having a module does not mean your store account is already connected. Official product and workflow ↗ | Unverified. No verifiable current public pricing was found in this review. Do not state that it is free or label it “contact for pricing” without official wording requiring a quote. Official pricing and purchase scope ↗ |
| Zendesk AI agents | AI agents purchased as part of a complete customer support Suite with ticketing, knowledge, routing, and Action Builder. | Best fitBest fit: Your team needs a complete helpdesk, a workspace for human agents, and AI-powered automated resolutions—not a standalone Agent builder. ImplementationImplementation: Admins prepare knowledge, connect third-party actions, and configure routing, agents, and automation. You need to define when AI resolves an issue and when it escalates to a human. Official product and workflow ↗ | Suite Team: US$55/agent/month, billed annually; AI agent usage is based on automated resolutions. The complete resolution allowance and overage pricing were not confirmed on the main official pricing page in this review, so these details remain unverified. Official pricing and purchase scope ↗ |
| Fin | A Customer Agent that runs with Intercom or an existing helpdesk, covers service, sales, and ecommerce, and can call external systems and hand off to humans. | Best fitBest fit: You want to keep your existing helpdesk and add a separately purchased, outcome-based AI Agent. ImplementationProvide or connect knowledge, authorize actions in external systems, and configure Procedures and human handoff. The vendor’s rapid-deployment claim does not mean that every store can deploy it without implementation work. Official product and workflow ↗ | Standalone Fin starts at $0.99/outcome, with no seat fee; a minimum monthly commitment applies, such as 50 outcomes. Purchasing the full Intercom platform adds charges for teammate seats and other usage. Official pricing and purchase scope ↗ |
| Dify | General-purpose AI app, Agent, workflow, and knowledge platform, available in the cloud or as a self-hosted deployment. | Best fitBest fit for teams with product or engineering resources that want to build their own customer service Agent or other AI applications without limiting the purchase decision to a helpdesk product. ImplementationThe team manages models, knowledge, tools, channel and customer service integrations, deployment, and monitoring. This is the main difference in responsibility compared with Botpress’s more productized scope. Official product and workflow ↗ | Cloud quotas apply to workspaces, messages, knowledge, triggers, and more. Sandbox model credits are a trial allowance. Community self-hosting still requires paying for your own infrastructure and models. Official pricing and purchase scope ↗ |
Selection advice
Considering Botpress for custom agent behavior
Teams that need to design knowledge retrieval, business actions and conversation flows can prioritize Botpress. Its building tools and human handoff capabilities need configuration around the actual support workflow, and the team still tests and maintains the agent. Budget for conversation usage, AI consumption and storage alongside the base subscription.
Comparing Dify and n8n for broader application and automation needs
For AI workflows beyond support, compare Dify’s application, knowledge and model tools with n8n’s automation across systems. They overlap with parts of Botpress’s building capabilities, but the comparison should follow a specific workflow. For support use, the team must also decide how conversation entry points, ticket records and human handoff connect to existing systems.
Comparing Zendesk Suite when support operations are the priority
Teams that need centralized ticketing, channel routing, chat and voice can compare Zendesk Suite with a Botpress-based solution. Zendesk supplies these support workspace functions, while Botpress supports configuring custom agent workflows. Decide which support functions will use packaged software and which the team will build, and include seats and AI usage in the budget.
Botpress third-party integrations
Use the documented connector to exchange supported data or trigger the supported workflow with WhatsApp.
Botpress integrationsUse the documented connector to exchange supported data or trigger the supported workflow with Slack.
Botpress integrationsUse the documented connector to exchange supported data or trigger the supported workflow with Telegram.
Botpress integrationsUse the documented connector to exchange supported data or trigger the supported workflow with Microsoft Teams.
Botpress integrationsUse the documented connector to exchange supported data or trigger the supported workflow with Messenger.
Botpress integrationsUse the documented connector to exchange supported data or trigger the supported workflow with Notion.
Botpress integrationsUse the documented connector to exchange supported data or trigger the supported workflow with Zendesk.
Botpress integrationsUse the documented connector to exchange supported data or trigger the supported workflow with HubSpot.
Botpress integrationsBotpress FAQs
Botpress FAQs address “What is Botpress?” and “How much does Botpress cost?”.
What is Botpress?
Botpress is a visual platform for building and operating AI agents across messaging channels.
How much does Botpress cost?
Free is $0, Plus is $150 monthly and Team is $750 monthly on annual billing; usage and add-ons can be separate. Confirm taxes, usage charges and current contract terms on the linked official pricing source before purchase.
Which tools integrate natively with Botpress?
The verified first-party directory lists WhatsApp, Slack, Telegram, Microsoft Teams, Messenger, Notion, Zendesk, HubSpot. Each connector supports a defined data path, so check its guide before assuming every object or action is available.
Who is Botpress best for?
Botpress is best suited to teams building custom conversational agents with integrations and controlled actions. The practical fit still depends on data volume, team skills and the systems already in use.
What are the main Botpress alternatives?
This page compares Dify, n8n AI Agents, Zowie, Zendesk AI, Make AI Agents. Compare their complete plan prices, workflow scope, native connections and data ownership against the same operating scenario.
Do edits to a Botpress agent immediately change the live customer experience?
Botpress separates the working version from the published agent. Builders can preview changes before publishing them to enabled channels, so a saved edit should not be treated as a live update. Publishing is the step that makes the revised agent available to customers.
Sources
The sources for Botpress include botpress.com, dify.ai, getzowie.com, n8n.io; the linked documents are references for checking product, purchase or review information, with applicability still to be verified.
- Botpress official product page
- Botpress product documentation
- Botpress agent behavior
- Botpress human handoff
- Botpress plans and pricing
- HubSpot connection
- Zendesk connection
- Slack connection
- WhatsApp Business connection
- Official workflow guide 1: Serve customers with a published agent
- Official workflow guide 2: Serve customers with a published agent
- Dify pricing
- n8n AI Agents pricing
- Zowie pricing
- Zendesk AI pricing
- Make AI Agents pricing
- Botpress integrations
User reviews
The Botpress review section groups source links and available feedback from Capterra, G2; each source’s product-profile scope is stated separately.
37 reviewsChecked Sep 21, 2026
Botpress reviews; summaries cover the overall-experience answer.
Described becoming comfortable with the tool after an initially unfamiliar start.
Read original reviewFound it useful for a university project.
Read original review512 reviewsChecked Sep 21, 2026
Botpress product reviews.
Individual reviews cannot be linked here. Open the original platform to read them.
More reviews on G2
Found the experience satisfying and useful for developing bot ideas.
Read original review