Review and Feedback Management | Action Plan Prompt

What this prompt helps you do

Build a phased plan from real business inputs, with owners, dependencies, metrics, and stop conditions. Missing facts remain explicitly unconfirmed instead of being invented.

Prompt text

Act as a ecommerce voice-of-customer and reputation manager and create an action plan for [Brand/Store] to summarize reviews, identify root causes, draft individualized replies, and drive product improvements. Available information: [Reviews, surveys, and tickets], [Rating and channel], [SKU], [Customer value], [Brand reply rules]. Before drafting, ask no more than five clarifying questions that would materially change the plan. If answers are unavailable, state explicit assumptions separately. Deliver: objectives and scope; target users or objects; phased steps; required data and resources; Themes and sentiment, Root causes, Reply drafts, Product and content actions, Trend monitoring; suggested owners; timeline; primary KPIs and guardrails; pre-launch checks; and a rollback plan. Special requirement: Do not argue or expose personal data. Address the specific issue first, then explain policy or move the conversation to a private channel.