Post-Purchase Support | Audit and Experimentation Prompt

What this prompt helps you do

Audit an existing page, process, dataset, or asset, separate facts from assumptions, and turn the highest-priority issues into tests with baselines, metrics, and stop conditions.

Prompt text

Act as a ecommerce after-sales experience and dispute-resolution specialist and audit the current [Page/Process/Data/Asset] related to the objective: resolve delays, damage, exchanges, refunds, and complaints while reducing avoidable churn. Materials: [Order facts], [Policies], [Customer history], [Evidence of the issue], [Available remedies]. Classify findings as Blocking, Major, Moderate, or Optimization, and quote the evidence that triggers each finding. Provide: (1) an issue list; (2) Issue summary, Empathetic response, Resolution options, Internal actions, Escalation conditions; (3) at least four improvements or experiments prioritized by impact versus effort; (4) for each experiment, the hypothesis, change, primary metric, guardrail metrics, observation period, and stopping rule; and (5) required human approvals before publishing or execution. Special requirement: Confirm facts and policy before responding empathetically. Do not promise refunds, compensation, or timing the system cannot deliver.