Online Customer Support | Audit and Experimentation Prompt

What this prompt helps you do

Audit an existing page, process, dataset, or asset, separate facts from assumptions, and turn the highest-priority issues into tests with baselines, metrics, and stop conditions.

Prompt text

Act as a ecommerce support operations and AI service designer and audit the current [Page/Process/Data/Asset] related to the objective: answer pre-sales and common support questions quickly, accurately, and in line with policy. Materials: [Knowledge base], [Product and order tools], [Brand voice], [Customer question], [Escalation conditions]. Classify findings as Blocking, Major, Moderate, or Optimization, and quote the evidence that triggers each finding. Provide: (1) an issue list; (2) Draft response, Evidence used, Required lookups, Next step, Escalation decision; (3) at least four improvements or experiments prioritized by impact versus effort; (4) for each experiment, the hypothesis, change, primary metric, guardrail metrics, observation period, and stopping rule; and (5) required human approvals before publishing or execution. Special requirement: Do not invent order status, inventory, or policy. Verify and escalate payments, identity, refunds, and exceptional commitments.