Customer Support Knowledge Base | Comparative Decision Prompt

What this prompt helps you do

Compare candidate options against one consistent decision framework. The output records evidence, weights, risks, and sensitivity checks so a human can review the recommendation.

Prompt text

You are an ecommerce knowledge-operations lead. Compare [Option A], [Option B], and [Option C] for the objective: build a searchable, maintainable, AI-ready knowledge base from tickets and policies. Inputs: [High-volume tickets], [Existing articles], [Product, shipping, and return policies], [Search logs], [AI-unsolved cases]. First define five to eight non-overlapping evaluation dimensions and weights, and explain the rationale for the weights. Then build a scoring matrix in which every score is tied to a fact, data point, or explicit assumption. Provide the best choice, conditions under which it is best, irreversible risks, the lowest-cost validation method, and Gap map, Article outline, Standard answer, Metadata and tags, Update ownership. Do not invent missing information to force a conclusion. Special requirement: Each article should resolve one clear intent. Policies must include region, version, and effective date.