Brevo

Completely useless for email marketing unless you spam your customers. Brevo is pushing "performance indicators". If your marketing strategy is not to spam your customers every day, but instead only write when there's something relevant happening (eg. every 3 months), you will fail these thresholds and your account will instantly be locked. They will refuse to unlock it until you unsubscribe, at which point it magically is possible to unlock the account after all. Avoid this at all costs for email marketing and just use the default shopify app. It works just as well, and won't lock your account over made-up numbers.

I had an issue where activating the Brevo sync created a duplicate Brevo account instead of connecting to my existing one. Piyush from the Customer Success Team resolved this quickly, professionally and with great care - making sure my existing Brevo data remained intact and was set as the source of truth throughout the process. Really impressed with the speed and quality of support. Thank you Piyush!

We were struggling to get the service set up and running. Brevo's customer service rep Reese refused to set up a 30 minute orientation call. Apparently we don't have a high enough subscription package. Don't be fooled. Unless you have a premium subscription package you can only receive email help where they will send you link to docs you have to sift through to try and find answers. They did find time to call me several times to try and sell me more email sends and a higher subscription package. The sales guy was trying so hard to keep me on the phone it was almost comical. I was holding my 11month old son who was crying and he asked if I could get on a 5 minute demo call. I told him no I needed to go take care of my son and he kept pushing saying "yes but it will only take 5 minutes of your time." Their work flow currently is -- if a brand new customer is struggling to get the service to work properly, deny an orientation call to get them in a good place and call them multiple times to get them sell them more stuff. We asked them to cancel the service once and they did not address it in their reply. We have asked to cancel it for a 2nd time. I will provide an update if they refused to address it again. Be careful with this company. They do not care about your marketing success only selling you more stuff. Would not recommend and would not use again even if they try to fix the horrible experience we have had. Disgusting company.

Don't waste your time with this company, I created an account and began to create a few templates and they closed it without any reason for violating their TOS (didn't send or use anything yet what a joke) The tooling is horrendous also never saw a thing that poorly designed. edit since they replied: as I said, don't bother with them, I created two templates and got flagged by what they call an automated system, didn't send a single email or did anything suspicious, imagine if you set up for days and days with them and they ban you for no reason. Fortunately I lost only a few hours