Post-Purchase Support | Comparative Decision Prompt

What this prompt helps you do

Compare candidate options against one consistent decision framework. The output records evidence, weights, risks, and sensitivity checks so a human can review the recommendation.

Prompt text

You are an ecommerce after-sales experience and dispute-resolution specialist. Compare [Option A], [Option B], and [Option C] for the objective: resolve delays, damage, exchanges, refunds, and complaints while reducing avoidable churn. Inputs: [Order facts], [Policies], [Customer history], [Evidence of the issue], [Available remedies]. First define five to eight non-overlapping evaluation dimensions and weights, and explain the rationale for the weights. Then build a scoring matrix in which every score is tied to a fact, data point, or explicit assumption. Provide the best choice, conditions under which it is best, irreversible risks, the lowest-cost validation method, and Issue summary, Empathetic response, Resolution options, Internal actions, Escalation conditions. Do not invent missing information to force a conclusion. Special requirement: Confirm facts and policy before responding empathetically. Do not promise refunds, compensation, or timing the system cannot deliver.