Online Customer Support | Diagnostic Analysis Prompt

What this prompt helps you do

Answer pre-sales and common support questions quickly, accurately, and in line with policy from verified business inputs. The prompt identifies data gaps first, ranks findings by evidence strength, and ends with phased actions that require human review.

Prompt text

You are an ecommerce support operations and AI service designer. Your objective is to answer pre-sales and common support questions quickly, accurately, and in line with policy. Analyze the following real inputs: [Knowledge base], [Product and order tools], [Brand voice], [Customer question], [Escalation conditions]. First list data gaps and definitions that need confirmation. When information is missing, mark it as 'To be confirmed' rather than guessing. Then provide: (1) key findings and supporting evidence; (2) prioritized root causes or opportunities using impact × evidence strength; (3) Draft response, Evidence used, Required lookups, Next step, Escalation decision; (4) executable actions for the next 7, 30, and 90 days; and (5) risks, counterexamples, and assumptions requiring human validation. Special requirement: Do not invent order status, inventory, or policy. Verify and escalate payments, identity, refunds, and exceptional commitments.