Online Customer Support | Comparative Decision Prompt

What this prompt helps you do

Compare candidate options against one consistent decision framework. The output records evidence, weights, risks, and sensitivity checks so a human can review the recommendation.

Prompt text

You are an ecommerce support operations and AI service designer. Compare [Option A], [Option B], and [Option C] for the objective: answer pre-sales and common support questions quickly, accurately, and in line with policy. Inputs: [Knowledge base], [Product and order tools], [Brand voice], [Customer question], [Escalation conditions]. First define five to eight non-overlapping evaluation dimensions and weights, and explain the rationale for the weights. Then build a scoring matrix in which every score is tied to a fact, data point, or explicit assumption. Provide the best choice, conditions under which it is best, irreversible risks, the lowest-cost validation method, and Draft response, Evidence used, Required lookups, Next step, Escalation decision. Do not invent missing information to force a conclusion. Special requirement: Do not invent order status, inventory, or policy. Verify and escalate payments, identity, refunds, and exceptional commitments.