Triple Whale：电商数据分析与归因

Not sure why all the 1 star reviews, but my experience has been 5+. The program itself is world class and the customer support is as well. Like others on here, big shout out to Juan for all his help. He'll be on the board soon, or should be at least. I will say - triple whale should give more warning about AI usage limitations, especially for the foundation plan... But I get it. That aside, 5-star.

Really bad app. Almost impossible to reach customer service. For the AI help section you need to buy credits. The same bad UI interface has been active for years. Seems like they are not innovating at all. Also Triple Whale just casually leaves includes VAT in your revenue (revenue should never be including VAT). I wonder how many people don't even realize this.

The support of Juan has been really great and responsive. He keeps going until he figures out the issue / complaint. 5 Star Customer Support!

If you get lucky and the app actually loads, it’s nice to be able to see your data on the go. The problem is, in the last 6 months it’s gotten so terribly slow and doesn’t even load most of the time. It just crashes. I think they’ve stopped updating it which is a bummer because it used to be good.

Stinky

Only loads 1 of every 10 times you open the app. And of the 10% it opens it’s accurate 10% of the time for a total of 1% of the time. I just gave you more accurate analytics than this app.

1 month in and I'm loving Triple Whale! Easily the best solution for attribution + dashboards + creative insights I've seen for DTC & Shopify. App is great too, can be a little buggy (won't open occasionally + data takes a long time to upload occasionally) but I've been in eCommerce for 20+ years and this is the best I've ever had for a quick view on things + actionable insights. Thx!!

Good app to track marketing performance on the go. Rated 4 stars because I prefer desktop. I know they're in the process of rolling out more AI automation options and chat insights but I used the app before these features were rolled out. Overall, I loved their customer service and appreciated their multiple attribution models.

App doesn't open anymore. Was working fine, now instantly closes. I've cleared data, updated all other apps, Uninstalled and re-installed and still happening.