Shipping Policy
Last updated: [[FILL: policy effective date]]
These are planned shipping terms for ceramic mugs and linen towels from Cedar & Cart Demo. The current checkout is a simulation; no orders are submitted and no parcels are shipped.
Where we plan to ship
Orders would ship from Austin, Texas, US, to the contiguous United States and Canada. No other destinations are offered in this draft. All amounts below are USD.
| Destination | Service | Shipping charge | Estimated transit after handoff | PO boxes |
|---|---|---|---|---|
| Contiguous US | USPS Ground Advantage | $5.95; free when the merchandise subtotal after discounts is $75 or more | 3–5 business days | Accepted |
| Canada | UPS Standard | $18; no free-shipping offer | 7–12 business days | Not accepted |
Handling, transit and tracking
Allow 1–2 business days for handling in-stock orders or 5–7 business days for preorders, followed by the transit estimate above. Business days are Monday–Friday, excluding US federal holidays. These are estimates, not guaranteed delivery dates. Tracking would be emailed after the parcel is handed to the carrier.
No daily order cutoff or holiday delivery deadline has been confirmed. [[FILL: daily order cutoff, if any, and holiday delivery guidance]].
Canadian duties and taxes
Canadian shipments are planned on a delivered-duty-paid (DDP) basis: the seller pays import duties and taxes. These import charges are not assigned to the customer by this policy.
Address changes and cancellations
Request an address change before carrier handoff. Changes are not guaranteed. Order cancellation rules are not yet set: [[FILL: order cancellation cutoff and procedure]].
Damaged or missing parcels
For damage, contact support within 7 days of delivery with photos and the order number. Each remedy is reviewed individually; an automatic replacement is not promised. If the estimated transit window has passed, contact support so the carrier can be asked to investigate before a remedy is decided. These reporting guidelines do not limit any mandatory consumer rights.
See the Returns & Refunds Policy for return conditions and postage responsibility.
Contact
The Support & contact page lists support@cedar-cart.example, a fictional address for testing. Before accepting real orders, replace it with [[FILL: working shipping and returns support contact]].