Returns & Refunds Policy

Last updated: [[FILL: policy effective date]]

These are planned return terms for Cedar & Cart Demo's ceramic mugs and linen towels. This demo creates no purchases or payments, and has no connected payment processor. There is no real transaction to refund.

Return window and condition

For a future real order under these terms, request a return within 30 days after delivery. Change-of-mind items must be unused and in their original packaging. There is no restocking fee. These conditions do not remove rights or remedies that apply by law to faulty goods.

How to request a return

Contact support with the order number and reason for the return before sending the item, so return instructions can be provided. For damage, contact within 7 days of delivery and include photos and the order number. The remedy is reviewed individually, with no automatic replacement promise.

Return destination: [[FILL: authorized return address]]. The shipping origin in Austin is not a confirmed return address. Do not send goods until a return destination is supplied.

Postage and refunds

You pay return postage for a change-of-mind return. The seller pays return postage for a confirmed defect. After the returned item has been inspected and the refund approved, allow 5–10 business days for refund processing to the original payment method. Business days are Monday–Friday, excluding US federal holidays. The time for a payment provider to show the credit may be additional; no payment provider is connected to this demo.

Original outbound shipping charges: [[FILL: whether original shipping charges are refundable, including for confirmed defects]]. Any further return-shipping deadline after contacting support: [[FILL: confirm whether a separate return dispatch or receipt deadline applies]].

Cancellations and delivery issues

Order cancellation cutoff and procedure: [[FILL: order cancellation cutoff and procedure]]. Address changes may be requested before carrier handoff but are not guaranteed. For a missing parcel, contact support after the estimated transit window; the carrier must be consulted before the remedy is decided. See the Shipping Policy for the planned services and estimates.

For a future payment dispute, please contact support first if possible so the issue can be investigated. This request does not require you to give up any rights or deadlines with your payment provider.

Contact

The Support & contact page lists support@cedar-cart.example, a fictional address for testing. Before accepting real orders, supply [[FILL: working shipping and returns support contact]].